Please read the following terms and conditions carefully, as they set out the terms of the contract between you and Islandwize Travel.
Please take note that we act as booking agents for the various suppliers of your prospective holiday, and as such, any bookings for their services will form a direct contract between you and the relevant supplier and will be subject to that respective supplier’s standard terms and conditions.
By electing to engage with Islandwize Travel you agree to be bound by these standard terms and conditions.
1. Bookings, save for late bookings as referred to hereunder, are confirmed on the condition that a non-refundable deposit, of a minimum of 50% of the total package price, is paid to the supplier within the stipulated time frame given to you by us.
2. The balance of the cost of your travel arrangements must be paid no less than 8 weeks prior to departure for low season and no less than 12 weeks for high and peak season.
3. If your booking is made within 8 weeks of departure, the total cost of your travel
arrangements must be paid at the time of booking.
4. Please note: FAILURE TO PAY ON TIME WILL RESULT IN THE AUTOMATIC
CANCELLATION OF YOUR BOOKING.
5. The costs associated with travel arrangements are not always stable, and currency can fluctuate sharply and availability of hotels and flights can change at any time and without notice. When you book a package through us, we reserve the right to pass on any surcharges to you.
6. Surcharges may be imposed to cover increases in the costs of security charges, taxes or fees chargeable for services and exchange rates applied to the particular package.
7. Islandwize can guarantee the price of land arrangements, only once full payment is
received.
8. The onus is on the agent and the passenger to check that there have been no changes in the prices before making final payment thereof.
9. Should you make a group reservation and subsequently the group numbers deviate from the minimum number required for the booking, Islandwize reserves the right to recalculate the price and raise a surcharge. Should any client refuse to accept and pay such surcharge, it may result in cancellation of the booking and forfeiture of all payments made.
10. You will make payment directly to the Tour Operators for which Islandwize acts as an agent.
11. Islandwize is not a financial services provider. We cannot and do not advise clients on travel insurance. Any insurance which you decide to purchase is done completely at your own risk.
12. It is strongly advised that all clients take out adequate insurance cover for your travel including, but not limited to, cancellation due to illness, worldwide epidemics such as SARS, and Coronavirus, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment and airline default or insolvency.
13. Islandwize will not be responsible or liable if you fail to take insurance cover and if such insurance cover is inadequate. Should the insurers dispute their liability for any reason, you will have recourse against the insurers only.
14. Please note that various credit card companies offer limited levels of travel insurance, which Islandwize does not consider sufficient cover for international travel. It is your obligation to liaise with the respective credit card companies in order to obtain specific details of the cover.
15. Islandwize does not provide advice or recommendations relating to travel insurance, if you have any questions relating to insurance, you can contact the insurance company and speak to one of their fully trained and qualified insurance consultants. We do not recommend any specific company and cannot be held liable for any choice you make.
16. Flight times are provided by airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject to weather conditions, the need for constant maintenance, and the ability of passengers to check-in on time. There is no guarantee that flights, ferries, ships, trains or coaches will depart at the times stated on any itinerary or tickets which you receive.
17. All timings are estimates only, and we do not accept any liability for any delay, however arising, or for any schedule alterations.
18. Airlines occasionally overbook their aircraft and from time to time passengers are not allowed to board an aircraft even though their booking has been fully confirmed. In this eventuality it is the airlines responsibility to make alternative arrangements for you including arrangements for connecting flights and accommodation when required.
19. Islandwize will not be held liable for any airline default, schedule changes or
overbooking.
20. It is your responsibility to ensure that you reconfirm the departure date and times of all your flights at least 72 hours prior to departure. This is particularly important in respect of subsequent journeys once leaving South Africa and Islandwize hereby specifically excludes any liability for any delay and/or loss whatsoever and howsoever arising as a result of your failure to reconfirm any flight and/or connecting flight details.
21. Travel documents can only be requested from our suppliers once full and final payment has been made by you. Documents will be sent electronically as soon as possible after receiving final payment. Please note that in many cases travel documents are provided by onward suppliers and we are dependent on them to provide these documents timeously.
22. It is important that you check and verify all details of your travel documents (including your itinerary) before leaving South Africa. If there are any inaccuracies on any of your travel documents, or should you have any further queries, you should contact us immediately. Islandwize will not be liable for any delay and/or loss whatsoever and howsoever arising occasioned as a result of any inaccuracies on any travel documents once you are in receipt thereof and you have left South Africa.
23. In the unlikely event of there being an unscheduled extension to the holiday caused by flight delays, bad weather, strikes, or any other cause which is beyond the control of Islandwize, it is understood that any expenses relating to these unscheduled extensions, will be for your account. Islandwize accepts no liability whatsoever for any changes, omissions, or delays before or during any holiday whatsoever and howsoever arising.
24. If you wish to make a change to your booking, we will endeavour to assist you to make the change wherever this is possible. You will have to pay all charges imposed by the suppliers providing that component of your travel arrangements when amending a booking any time prior to departure. Fares will be re-quoted at the time of amendment.
25. An administration fee will be charged for each amendment and/or cancellation.
26. After departure it is understood that any extra expenses incurred as a result of any change will be for your account, and any unused service will not be refunded.
27. If you wish to cancel your booking you must advise us immediately in writing. You will be liable to pay all cancellation charges, of whatsoever nature, imposed by the suppliers providing such travel arrangements.
28. Islandwize charges a cancellation fee equal to 10% of the package price on any finalised booking. However, Islandwize reserves the right to charge a cancellation fee of up to 100% of the total package, in its sole discretion. Any monies, which you have already paid to the tour operator will be taken as payment or part payment of any cancellation charges.
29. In instances where there are significant changes to your travel arrangements Islandwize undertakes to advise you thereof as soon as reasonably possible before your departure date to obtain your further instructions in this regard.
30. A minor change can be made at any time and, if possible, we will advise you of any such change prior to departure but we are not obliged to do so. Any minor changes may be made by Islandwize, in its sole discretion, and we will not be responsible or liable for the payment of compensation to you as a result of minor changes.
31. Every effort is made by Islandwize to adhere to confirmed itineraries; however, we reserve the right to make changes to your travel arrangements when it becomes
necessary to do so.
32. Should any travel component be confirmed by Islandwize and this component is
cancelled by the supplier for whatsoever reason, then in such instances Islandwize will accept no liability whatsoever for such cancellation.
33. Refund policies of the various airlines vary greatly. All requests for a refund must be made to Islandwize in writing. Tickets returned to Islandwize will be presented to the relevant airline for assessment and decision. Should a refund be authorised, such refund will be made to you, less any cancellation or administration charges.
34. Refunds may take up to 12 weeks to process although this time frame cannot be
guaranteed by Islandwize.
35. Refunds will be paid into the original Form of Payment from you.
36. Pre-seating can be arranged after receiving your flight ticket by visiting the airline’s website and selecting the seats you require.
37. Pre-seating may be chargeable and can be selected and paid for by credit card on the airline’s website.
38. The airline has the right to change any seating requests or aircraft type without notice. In some instances Pre-seating is NOT possible.
39. In the event that you have any reason to complain, or experience any problems with your holiday, you must immediately inform the supplier of the services in question.
40. If you are still dissatisfied, you must notify Islandwize immediately to enable us to resolve the problem together with the tour operator. Failure to do so may impede Islandwize’s ability to be able to assist in this regard.
41. Failure to give us the opportunity to resolve any problem at the time it occurs may result in either a reduction, or complete extinction of any rights which you may have to claim compensation.
42. Whilst every effort will be made to resolve your complaint to your satisfaction, it is specifically recorded that Islandwize in no way accepts liability for any claim whatsoever.
43. It is entirely your duty to ensure that all passports and visas are current, valid, obtained on time and that any vaccinations, inoculations, prophylactics (e.g. for malaria) and the like, where required, have been obtained.
44. Passports must be valid for six months after your return to South Africa. Islandwize will endeavour to assist you but such assistance will be at Islandwize’s discretion and you acknowledge that in doing so, Islandwize is not assuming any obligation or liability and you indemnify Islandwize against any consequences of non-compliance. It is your duty to familiarise yourself with the inherent dangers of and mental and/or physical condition required for the proposed travel arrangements.
45. You must ensure that the details supplied to Islandwize are identical to those details shown on your passport for international travel.
46. Please note that when travelling with children under 18 years, they will need to travel with their unabridged birth certificate as well as their valid passport. If both biological parents of a child are not travelling with the child, there will be additional documentation needed. Details may be obtained from the Department of Home Affairs.
47. Taxes: Islandwize will advise you of all mandatory taxes, which you must pay before departure. However, many countries charge departure taxes that can only be paid locally. It is therefore recommended that you retain sufficient local currency to meet such charges. Details of departure taxes can be obtained from the relevant airline when you reconfirm your flight details.
48. Special requests: We can pass on any special requests that you may wish to make at the time of booking, but acceptance of such requests is at the discretion of the supplier and in no circumstances are special requests guaranteed. Confirmation that a special request has been noted or passed on to the supplier, or the inclusion of the special request on your confirmation invoice or any other documentation, is not confirmation that the request will be met as unforeseen circumstances may arise.
49. Medical Problems & Pregnancy: If you or any member of your party has any medical problem or disability which may affect your holiday, you are required to give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation. We reserve the right to cancel the reservation should we become aware of any such medical problem or disability which has not been disclosed. In such event, any payment received by us will be forfeited.
50. Renovations: Hotels undergo renovations from time to time and take all reasonable steps to limit disruption to their guests. Any complaints or requests for refunds if a hotel is carrying out renovations whilst a guest is resident, will not be entertained. If we are specifically advised of renovation work, dates may be provided to you. It is important to remember that these are subject to change and we are not always notified.
51. Charges to your credit card: Any charges made to your credit card whilst away are your responsibility. Islandwize will not be responsible, nor accept responsibility for having these charges reversed or corrected upon return to South Africa.
52. Credit Cards are required upon check in at most hotels. A deposit to secure payment towards additional expenses at the hotel may be required on check in. The deposit will be held until check out, and it is your responsibility to make provision for this requirement.
53. Drivers Licence: Even if you have obtained an international drivers licence, please take your national driver’s licence with you.
54. Confidentiality: Subject to statutory constraints or compliance with an order of court, Islandwize undertakes to deal with all client information on a strictly confidential basis in accordance with the provisions of the Protection of Personal Information Act, 2013.
55. Except where otherwise expressly stated in these terms and conditions, we regret that we cannot accept liability or pay any compensation whatsoever where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any damage or loss, as a result of “force majeure”.
56. For these purposes, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events (although not an exhaustive list) may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemics and all similar events outside our control.
57. Islandwize act as agents only for local and international ground operators and airlines and accordingly accepts no liability whatsoever for any loss, damage, injury, accident, delay, or any other irregularity howsoever arising. Islandwize makes every effort to ensure that all the arrangements and services connected with a passenger’s itinerary will be carried out as specified in the most efficient and effective way possible. However, we do not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, we do not accept liability for errors and omissions of such suppliers. The contract in use by such suppliers shall constitute the sole contract between the supplier and you and any right of recourse which you may have, will be solely against the supplier.
58. The person requesting quotations or estimates or making such booking or to whom any service is rendered, is deemed to have read and accepted these terms and conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered.
59. This document together with Islandwize’s booking confirmation constitutes the sole record of the agreement between the parties. No party shall be bound by any
representation, warranty, and promise of the like not recorded herein.
60. You acknowledge that you have not relied on any matter or thing stated on behalf of Islandwize otherwise as is included herein.
61. No addition to the Islandwize standard terms and conditions shall be of any force or effect unless in writing and signed by or on behalf of the parties.
62. This agreement shall in all respects be governed by and construed in accordance with the laws of the Republic of South Africa.
63. You hereby consent to the jurisdiction of the Magistrates Court having jurisdiction over your person in respect of all proceedings in connection with this agreement.
If the you are not entirely satisfied with the services offered by Islandwize Travel and/or any of the services provided to you by any of its Suppliers, please address the complaint in writing to info@islandwize.co.za. You must immediately inform Islandwize Travel if you are not satisfied with any service as this will enable Islandwize Travel to resolve the problem on your behalf. If you fail to give Islandwize Travel the timeous opportunity to resolve a problem when it occurs, your right to compensation may be reduced or revoked.
Islandwize Travel is a dedicated travel agency specializing in the Indian Ocean Islands. We offer personalized travel experiences to Mauritius, Rodrigues, Seychelles, Zanzibar, Maldives, as well as Thailand and Bali.
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